What do I do if I’m delayed at customs or my luggage is lost?

If you are delayed in customs or baggage and you have provided a contact number, please ensure that it is switched on, as the head office may be trying to contact you. If you do not receive a call from us or you have not provided a mobile contact number on your reservation please contact our emergency number provided on your booking form to ensure that the driver waits for you, the drivers normally wait for 60 minutes if they do not receive a call from you they will consider your transfer as cancelled and leave.