FAQ – Frequently Asked Questions

At the airport

At the airport

Where will the driver be waiting for us at the airport?

Once you have landed and collected your luggage from the baggage reclaim belt, entered the arrivals hall your uniformed licensed taxi driver will be waiting for you and your party as indicated on the picture sent on your booking confirmation in the arrivals hall in the designated area for drivers, he/she will be holding an official sign with your name on it, all our vehicles carry the SP (Servicio Publico) plates issued by the Spanish Authorities and you can always ask to see a copy of the Companies “Tarjeta de Transporte” license if you are concerned. Please do not ruin your holiday before it has started.

What happens if the flight is delayed?

All our drivers monitor flights and use real-time road traffic updates, so your assigned driver will know of any travel delays. A delay may mean that you have to change your travel arrangements, which we can usually accommodate easily. That means one of our drivers will be there to meet you in spite of your delay at no matter what time you arrive at and at no extra cost.

What do I do if I’m delayed at customs or my luggage is lost?

If you are delayed in customs or baggage and you have provided a contact number, please ensure that it is switched on, as the head office may be trying to contact you. If you do not receive a call from us or you have not provided a mobile contact number on your reservation please contact our emergency number provided on your booking form to ensure that the driver waits for you, the drivers normally wait for 60 minutes if they do not receive a call from you they will consider your transfer as cancelled and leave.

Booking

I would like to book. How far in advance do I need to do so?

Due to the large demand of bookings we receive our office usually requires 24 hours before your transfer time, we recommend that you book as early as you can. We can always amend a booking should your plans change, transfer bookings must be confirmed within office hours, Mon to Sat 08.00 am to 01.00 pm & 04.00 pm to 07.00 pm and sun 09:00 am to 12:00 pm, however if the transfer is on the same day and it is within office hours you can contact us on 0034 678529572 (English Speaking) or 0044 (0) 1216631130 we will try our hardest to find you a suitable transfer provider.

Are all fares inclusive?

All our Malaga taxi transfer fares are fixed rates so you always know what you will be paying before you arrive this means no haggling with the taxi driver and no unpleasant surprises when you reach you holiday destination.

How do I pay my transfers?

All our Malaga airport transfers are to be paid in Euros to your assigned driver on the transfer day once you have arrived at your destination, if you would like to pay in credit card please notify the booking office when you have received your confirmation; most of our vehicles have credit card machines.

How much luggage can we take with us?

Be sure to inform how much luggage you are travelling with so that our staff can advise as to what car is suitable for you, normally Standard size taxis can carry three to four medium sized suitcases (depending on the vehicle) plus hand luggage.BEWARE If your luggage exceeds this, we recommend you upgrade to a larger sized vehicle as it is illegal to tie the boot of the vehicle down  it is also Ilegal to have luggage in the transfer vehicle for safety reasons, if you arrive with excess luggage and not informed the office when booking the driver can refuse to drive you and you may have to wait for a suitable vehicle if possible, in high season you may be left without a vehicle due to the large demand.

Do you charge for cancellations or amendments?

If possible, tell us of any changes to your journey 24 hours in advance of your previously arranged pick-up time. Because we have a large fleet we can usually manage any changes to customers’ travel plans, but if we cannot fit your transfer in to our agenda and we cannot find a suitable supplier we reserve the right to cancel your booking, we do not charge for amendments or cancellations.

Can you supply invoices?

Yes we can provide you with an invoice simply send the head office your company details when reserving, name, address and VAT registration number.

How can I contact you after office hours?

If you have a booking with us and would like to contact us out of office hours to make an amendment please contact the emergency number supplied by us when confirming your transfer, if you do not have a booking please leave a message on our transfer line or send us a mail and one of our staff members will contact you as soon as possible:

0034 678529572 (English Speaking)
0044 ( 0 ) 1216631130

booking@cheapmalagaairporttransfers.com

What do I do if I have not booked a return?

If you have not booked a return transfer you can easily send us a email to booking@cheapmalagaairporttransfers.com we will require your booking Id the departure date and time you wished to be picked up at.

If you are already with your driver and wish to book a return please inform your driver however unless you receive a confirmation from our office your booking is not confirmed.

The Transfer

What cars do you use for your transfers?

You may think that because our site is called cheap Malaga airport transfers we use basic cars but we don’t, we provide late models such as Audi A6, Mercedes class E, Mercedes S class, Mercedes Viano ( people carriers), Mercedes Vito ( people carriers), Opel Insignias and lots more.

What service do you provide?

All our drivers should be courteous, helpful and smartly dressed. All our drivers have a good working knowledge of major routes and destinations, and follow any direction or route chosen by the passenger; drivers must offer assistance with luggage. The vehicle should be clean and roadworthy.

Are your vehicles fully licensed and insured?

All our suppliers’ vehicles are fully licensed and fully insured by the Spanish authorities, with passenger liability cover and strictly observe public license operating regulations. We take our passenger safety very seriously.

Can you provide child seats?

Yes we can provide both baby seats and booster seats, when pre booking your transfer make sure you provide the age of your child so that our suppliers can provide an adequate seat. We take your child’s safety seriously for this reason all our child seats are free. Law in Spain says that children in rear seats under 135 cm must have approved safety seats appropriate to their size and weight be sure to advise the child’s age when booking.

Are your transfers private or do I share?

All our Malaga taxi transfers are private; when you book your transfer with us you are guaranteed a vehicle just for you and your party, we do not offer shared transfers, we offer quality at low cost.

I do not speak spanish does this matter?

We know how difficult it is for you to arrive in a country where there is a language barrier, for this reason our staff speak English and most of our drivers also speak English.

What do I do if I leave something in the taxi?

If the driver cannot return the item to you directly, they will generally hand it in to the head office, if you cannot contact your assigned driver please get in contact with cheap Malaga airport transfers office either by mail or on the following numbers 0034 678529572 ( English Spoken) or (UK +44) 0 1216631130

Are your tranfers door to door?

All our transfers are direct and door to door unless it’s a pedestrian street and the vehicle is unable to access, in this case the driver will leave you as close as possible.

Can we stop in route?

If you require picking up keys or stopping at a supermarket providing the supermarket or the key collection is en-route and the stop is under 10 minutes, there will be no extra charge.

Are toll roads included in the price?

No, toll roads are not included and some destinations have optional toll roads, if you would like to travel via these roads inform the driver and he will sum the amount to your confirmed price.

I Have booked to sierra Nevada, what happens when the weather is not good?

Sierra Nevada is located in the Cordillera Penibetica mountain ranges of Andalusia, in the province of Granada. The peaks of Mulhacen and Veleta are part of this mountainous area, both exceeding 3.300 metres in height; the Mulhacen reaches 3,480 meters, which is considered one of the highest peaks of Europe.

At the foot of the ski slopes there is a resort village called Pradollano, which stretches up a hill to the north of the pistes. The bottom of the village is at about 2,100 m (6,890 ft) above sea level, while the summit is just below 3,400 m (11,150 ft), this means that in peak season from November all the way through to April you may find that there are days when it is not possible to get to the village due to severe weather conditions in this case the police cut off the only access to sierra Nevada ( when the road is cut off vehicles are not permitted even with chains), in the event of this occurring our driver will take you safely to the closest town being Granada and find you a hotel to stay the night, our transfer service finishes once the driver has left you safely either in Sierra Nevada or in Granada due to the roads being cut off we are not liable for any extra expenses such as hotels due to the roads being cut off, there are many taxis available in Granada city that can drive you up to Sierra Nevada once the weather permits access.